MEDICAL PROGRAM

STEP 1

Obtain a prescription

Already have a prescription?

Have your Licensed Producer or Healthcare Professional fax it to 833-964-0884

STEP 2

register with us

Have you previously registered with us?

Please complete the registration form link above and our client care team will amend your profile.

STEP 3

Browse medical cannabis

Ready to Shop?

You will be prompted to sign-in with the email provided during registration, if you’ve forgotten your password you can reset it on the next page.

Frequently Asked Questions

Orders placed before 9:00 AM EST Monday – Friday will be placed in our processing queue, any order placed after 9:00 AM will be scheduled for the next business day.

While we try our best to have orders sent out the next day please allow up to 48 hours from the time of ordering for us to process your order.

Late Orders

Have you not received your order by the estimated delivery date? Contact our client care team at customservice@jcgreen.ca or 226-499-8990 to open a ticket and we will monitor your package tell it’s arrival.

Please have the following information ready so our team can assist you.

  • Client ID
  • Order Number

Lost Orders

If you have a missing or lost order contact our client care team at customservice@jcgreen.ca or 226-499-8990 to open a ticket.

Please have the following information ready so our team can assist you.

  • Client ID
  • Order Number
  • Orders must be in transit for 13 business days before they can be deemed as lost.

JC Medicinal provides free shipping on purchases over a minimum amount.

Canada Post (Over $100)

    • Express Post

Purolator (Over $150)

    • Express
At JC Medicinal all sales are final, however we understand that you might receive a product that does not meet your expectations or was damage in transit.
 
To issue a refund or replace a product we will require the following. Please note without meeting the listed criteria your product may not be eligible for a refund or replacement.

Locate and document the following information

  • Strain Name
  • Net Weight
  • Package Date
  • Lot Number
  • Bottle Number
  • Photos of the packaging and product

Contact our client care team at customerservice@jcmedicinal.ca or contact us over the phone at 226-499-8990 to start the 

  • Our client care team will provide you with a return label to have your product returned to JC Medicinal if the product has been deemed eligible.
  • We can not replace any product without receiving the original product at our facility.

Once your product has been received we can provide a replacement or refund.

  • If the product ordered is no longer in stock a credit will be applied to the clients account.